Wednesday, July 27, 2011

OC Transpo bus stop calling complaints rise

In June, OC Transpo received 20 cases of bus operators not calling out stops and most of them are related to the Bank street detour. This up from “11[incidents] in May and six [incidents] in April”

Neco Cockburn of the Ottawa Citizen says:

Drivers were told by text messages and general radio bulletins that they must call out stops on the detours, according to OC Transpo. Supervisors conducted random checks on affected routes, and the service's "mystery shopping" program was also stepped up, OC Transpo said.

Some may wonder why the Next Stop Announcement System (NSAS) does not call out the stops on the detour. NSAS probably does not have the temporary bus stops programmed and OC Transpo may not feel the need to have these stops announced by NSAS since they are just temporary stops.

As for the drivers who fail to call out the stops, they face discipline:

OC Transpo ... applies "progressive discipline," which can range from a letter of expectation for a first offence, to suspensions and job termination.”

The Bank street detour is expected to last for at least a few more months and can still be confusing for passengers who don't live in the Glebe. So, any kind of assistance from bus operators, such as announcing the stops along the detour, can improve the detour experience.

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