The Canadian Transportation Agency (CTA), an independent administrative tribunal tasked with ensuring federal transit regulations are met, has fined OC Transpo $5,000 for failing to call out stops along bus routes. The CTA told OC Transpo in November 2007 that failure to call out stops was "an undue obstacle to transportation for persons with a disability", and the utility has, to date, failed to address their responsibility satisfactorily. In March 2009, a second CTA decision gave OC Transpo 20 days to fix the issue, but their failure to do so resulted in the above-mentioned fine.
The failure is, quite frankly, inexcusable on the part of OC Transpo. The agency was given over 18 months before a fien was handed down, and although general manager Alain Mercier was using the OC Transpo's 80.7 per cent efficiency--as opposed to a mandated 100 per cent efficiency--to apply for an extension (according to Metro), any less than 100 per cent isn't good enough. The undue obstacle is not just there for the visually impaired, but also for those who may not know exactly where their going or tourists looking to get around the city. Calling out stops isn't just simple courtesy, as Metro editorialized on Monday, but it's also good business.
OC Transpo is reportedly pursuing an automated system to call out stops, but it hasn't been implemented yet. Hopefully it will be soon, for transit users as well as taxpayers.