Friday, May 29, 2009

OC Transpo customers satisfied for 2008; what about 2009?

Customers are largely satisfied with the service they receive from OC Transpo, or at least they were in 2008, according to a report on 580 CFRA.

From the 580 CFRA story:
A customer satisfaction survey of the overall service found 82 per cent of transit users gave the transit service a positive rating, up from 70 per cent in 2007.

The survey also found 65 per cent of non-transit users had a positive view of the service.

The 2008 Transit Service annual performance report does show the number of complaints against bus drivers increased sharply last year to 36.8 complaints for every million passenger trips.
It will be interesting, however, to see what these numbers show for the 2009 customer satisfaction survey. Between the transit strike, the significant struggles getting service back to pre-strike levels, and a number of highly publicized service blunders, my expectation is that these numbers will get worse.

1 comment:

Anonymous said...

This is surprising. I would have thought that people responding to an OC Transpo survey in late 2008-early 2009 would have been extremely negative due to the bus strike. This is so strange and puzzling.