A couple of weeks after OC Transpo was fined $5000 for failing to call out major and requested stops on buses, 580 CFRA announced that, for the month of July, OC Transpo drivers called out 81 per cent of stops. Although 81 per cent seems like a respectable number, it's far off the 100 per cent demanded by the Canadian Transportation Agency (CTA), and amounts to one out of every five stops missed.
Earlier this week, OC Transpo Manager of Performance and Quality Vincent Patterson told 580 CFRA that--although the call-out rate could and should be higher than 81 per cent--drivers may not hit every stop announcement due to the distractions that come with operating a bus. For that reason, it's unlikely that drivers could ever reach a perfect 100 per cent call-out rate.
Meanwhile, Ottawa still has $7M budgeted for an automated system to call out stops, but has yet to award the contract. OC Transpo has already violated the CTA's deadline for having 100 per cent efficiency, and it is unclear how often the transit authority may fine Ottawa's transit utility.