OC Transpo reported Wednesday that satisfaction among transit users was at 70 per cent this spring. Satisfaction in public transit among all respondents in the survey, including people who don't use the service, was at 63 per cent this year. That's a big rebound from the 45 per cent who expressed satisfaction in 2007. In 2004, the satisfaction rate was 62 per cent.
The story went on to mention that the winter, with equipment failures and a lot of snow, was particularly hard on OC Transpo. Councillor Alex Cullen suggested that people may also appreciate the fact that council is accepting responsibility for the failures and addressing them as quickly as they deem possible.