Thursday, August 14, 2008

Transit service in Ottawa getting better

A story in the Ottawa Citizen today talked about the increasing satisfaction OC Transpo riders are having with the bus service in the city. Readers might remember a post here a while back about the satisfaction rates plummeting; they've recovered pretty well since the winter.

OC Transpo reported Wednesday that satisfaction among transit users was at 70 per cent this spring. Satisfaction in public transit among all respondents in the survey, including people who don't use the service, was at 63 per cent this year. That's a big rebound from the 45 per cent who expressed satisfaction in 2007. In 2004, the satisfaction rate was 62 per cent.

--Ottawa Citizen

The story went on to mention that the winter, with equipment failures and a lot of snow, was particularly hard on OC Transpo. Councillor Alex Cullen suggested that people may also appreciate the fact that council is accepting responsibility for the failures and addressing them as quickly as they deem possible.

1 comment:

Anonymous said...

Hmmm... this makes me wonder. I used to write COUNTLESS e-mails and complaints to OC Transpo, but seeing as how they never made changes or resolved my issues, I have stopped.

I wouldn't say I am satisfied with the service. My guess is that people are more apathetic now since we all expect our buses to be 5-10 minutes late, and routinely break down. The service hasn't improved, I think maybe people's attitudes have just changed. Mediocrity. Woot.